BT Answering 100% of calls in the UK

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Answering 100% of calls in the UK and Ireland

Answering 100% of calls in the UK and Ireland
34,208,706 customer calls answered in the UK in the last year
Over 12,000 contact centre colleagues
57% of colleagues working from home
Care Home Companion volunteers have made over 2000 calls to isolated residents in care homes across the UK
Our UK based contact centres mean BT can give back to the communities we work in. Together, BT colleagues help brilliant causes across the country.
If you need help and support, please contact an advisor on 0800 800 150.

Click on a map location
for more info...

Dundee

is the largest employer in the city and has raised over £12,000 for food banks. You can learn more about Abbie, a customer advisor, in the video below.

Watch video

Accrington

is part of the BT Work Ready programme which is a series of initiatives provided to help young people gain employment skills and get them ready for work.

Liverpool

offers specialist support to customers in need of financial support, providing advice those who needed extra help with their bills.

Barrow in Furness

is one of our BT contact centres. We pride ourselves on our unique position of being able to regionally route our customers to the centre that’s closest to them, allowing us to serve our customers at a local level.

Belfast

is a key technology hub for designing and developing many innovations across BT TV, BT Sport, broadband and mobile.

Blackburn

is home to Yasmeen, a homemoves customer advisor, who shared her 'Work from home Pepper Pasta' recipe in the BT Food with Attitude recipe book.

Canterbury

recently transformed its garden with a new flower bed and there you will find the only vegetable patch on BT property.

Cardiff

offers specialist support to customers in need of financial support, providing advice to those who needed extra help with their bills.

Bangor

is proud to be the only major provider with a Welsh language customer support team.

Watch video

Doncaster

is the latest centre to have a makeover, click here to find more information.

Enniskillen

is home to one of our BT contact centres. You can learn more about Andy, who has worked for BT for over 20 years, by watching the video below.

Watch video

Exeter

is home to two registered guide dogs for their visually impaired owners.

Glasgow

volunteers have been making weekly calls to local care homes to help combat loneliness among residents as part of our Care Home Companion innitiative, supporting Abbey Court Care Home.

Lancaster

is one of our BT contact centres. We pride ourselves on our unique position of being able to regionally route our customers to the centre that’s closest to them, allowing us to serve our customers at a local level.

Leicester

organises food bank collections all year round and works along the Bethany Centre & Loros Hospice to support disadvantaged individuals.

Lincoln

is one of our BT contact centres. We pride ourselves on our unique position of being able to regionally route our customers to the centre that’s closest to them, allowing us to serve our customers at a local level.

Middlesbrough

volunteers are preparing to make calls to local care homes to help combat loneliness among residents as part of our Care Home Companion innitiative.

Newcastle

volunteers have been making weekly calls to local care homes to help combat loneliness among residents as part of the Care Home Companion innitiative. You can learn more about Bev, a pioneer of the innitiative, by watching the video below.

Watch video

North Tyneside

has raised over £2K on a 600 mile bike ride in the local area for the North East Ambulance Service and has also donated 100 selection of boxes to Acorn Children's charity.

Sandwell

is home to Amy who pioneered a random acts of kindness activity, encouraging colleagues to leave positive notes on the desks of others to cheer them up.

Watch video

South Shields

volunteers are preparing to make calls to local care homes to help combat loneliness among residents as part of our Care Home Companion innitiative. It's also home to Erin, a customer advisor, who shared her famous pasta recipe in the BT Food with Attitude recipe book.

Stoke

works with the local community to help schools educate children about online safety and also hosts a summer school for kids to attend.

Swansea

supports the local food bank with donations. It's also home to Kelly, watch her talk about making it personal for customers in the video below.

Watch video

Truro

supports the local food bank with a GoFundMe page for colleagues to make donations and help raise money.

Warrington

is building a new centre to offer staff an impressive and exciting state of the art environment.

Darlington

worked with Kings Church food bank and donated nearly £2000 in one month. It's also home to Rob, an administrator, who shared his 'One Pan Wonder' recipe in the BT Food with Attitude recipe book.

Doxford (Sunderland)

was a finalist at the North East Contact Centre of the Year award in 2020.

Greenock

is committed to supporting the local community by raising £14K for charity, including £2500 for the local Ardgowan Hospice.

Merthyr Tydfil

has set up the EE School Uniform Scheme with the aim of providing free school uniforms to families who need extra support in the community.

Plymouth

supports Dartmoor Zoo by volunteering and fund raising Breakthrough project to support maintaining the zoo and helping with building projects. It is also about to get its first makeover in 20 years.

Sheffield

is home to Plusnet contact centre and supports Sheffield’s Children Hospital Charity.

Leeds

is home to Plusnet contact centre colleagues. It's also home to Nicola, a customer advocate, who shared her 'Italian Cottage-a Pie-a' recipe in the BT Food with Attitude recipe book.

Answering 100% of calls in the UK and Ireland

Answering 100% of calls in the UK and Ireland

34,208,706 customer calls answered in the UK in the last year

Over 12,000 contact centre colleagues

57% of colleagues working from home

Care Home Companion volunteers have made over 2000 calls to isolated residents in care homes across the UK

Our UK based contact centres mean BT can give back to the communities we work in. Together, BT colleagues help brilliant causes across the country.

If you need help and support, please contact an advisor on 0800 800 150.

Click on a map location for more info...

Dundee

is the largest employer in the city and has raised over £12,000 for food banks. You can learn more about Abbie, a customer advisor, in the video below.

Accrington

is part of the BT Work Ready programme which is a series of initiatives provided to help young people gain employment skills and get them ready for work.

Liverpool

offers specialist support to customers in need of financial support, providing advice those who needed extra help with their bills.

Barrow in Furness

is one of our BT contact centres. We pride ourselves on our unique position of being able to regionally route our customers to the centre that’s closest to them, allowing us to serve our customers at a local level.

Belfast

is a key technology hub for designing and developing many innovations across BT TV, BT Sport, broadband and mobile.

Blackburn

is home to Yasmeen, a homemoves customer advisor, who shared her 'Work from home Pepper Pasta' recipe in the BT Food with Attitude recipe book.

Canterbury

recently transformed its garden with a new flower bed and there you will find the only vegetable patch on BT property.

Cardiff

offers specialist support to customers in need of financial support, providing advice to those who needed extra help with their bills.

Bangor

is proud to be the only major provider with a Welsh language customer support team.

Doncaster

is the latest centre to have a makeover, click here to find more information.

Enniskillen

is home to one of our BT contact centres. You can learn more about Andy, who has worked for BT for over 20 years, by watching the video below.

Exeter

is home to two registered guide dogs for their visually impaired owners.

Glasgow

volunteers have been making weekly calls to local care homes to help combat loneliness among residents as part of our Care Home Companion innitiative, supporting Abbey Court Care Home.

Lancaster

is one of our BT contact centres. We pride ourselves on our unique position of being able to regionally route our customers to the centre that’s closest to them, allowing us to serve our customers at a local level.

Leicester

organises food bank collections all year round and works along the Bethany Centre & Loros Hospice to support disadvantaged individuals.

Lincoln

is one of our BT contact centres. We pride ourselves on our unique position of being able to regionally route our customers to the centre that’s closest to them, allowing us to serve our customers at a local level.

Middlesbrough

volunteers are preparing to make calls to local care homes to help combat loneliness among residents as part of our Care Home Companion innitiative.

Newcastle

volunteers have been making weekly calls to local care homes to help combat loneliness among residents as part of the Care Home Companion innitiative. You can learn more about Bev, a pioneer of the innitiative, by watching the video below.

North Tyneside

has raised over £2K on a 600 mile bike ride in the local area for the North East Ambulance Service and has also donated 100 selection of boxes to Acorn Children's charity.

Sandwell

is home to Amy who pioneered a random acts of kindness activity, encouraging colleagues to leave positive notes on the desks of others to cheer them up.

South Shields

volunteers are preparing to make calls to local care homes to help combat loneliness among residents as part of our Care Home Companion innitiative. It's also home to Erin, a customer advisor, who shared her famous pasta recipe in the BT Food with Attitude recipe book.

Stoke

works with the local community to help schools educate children about online safety and also hosts a summer school for kids to attend.

Swansea

supports the local food bank with donations. It's also home to Kelly, watch her talk about making it personal for customers in the video below.

Truro

supports the local food bank with a GoFundMe page for colleagues to make donations and help raise money.

Warrington

is building a new centre to offer staff an impressive and exciting state of the art environment.

Darlington

worked with Kings Church food bank and donated nearly £2000 in one month. It's also home to Rob, an administrator, who shared his 'One Pan Wonder' recipe in the BT Food with Attitude recipe book.

Doxford (Sunderland)

was a finalist at the North East Contact Centre of the Year award in 2020.

Greenock

is committed to supporting the local community by raising £14K for charity, including £2500 for the local Ardgowan Hospice.

Merthyr Tydfil

has set up the EE School Uniform Scheme with the aim of providing free school uniforms to families who need extra support in the community.

Plymouth

supports Dartmoor Zoo by volunteering and fund raising Breakthrough project to support maintaining the zoo and helping with building projects. It is also about to get its first makeover in 20 years.

Sheffield

is home to Plusnet contact centre and supports Sheffield’s Children Hospital Charity.

Leeds

is home to Plusnet contact centre colleagues. It's also home to Nicola, a customer advocate, who shared her 'Italian Cottage-a Pie-a' recipe in the BT Food with Attitude recipe book.

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Click on a map location
for more info...